Support
Answers to common questions. Can’t find yours? Email us.
How do I move to a new phone?
On your old phone, go to the menu (☰) › Backup › Create encrypted backup, choose a password and save the file somewhere off the phone, like a computer or USB drive. Install Arms & Ammo Log on the new phone, tap Restore from a backup on the welcome screen, set a PIN for the new phone, then choose the file and enter the password. Your records and settings come across; the new phone keeps its own PIN. There’s no cloud copy, on purpose.
Can I move my records from Android to iPhone (or back)?
Yes. With the app up to date on both phones, create an encrypted backup on one, send the file to the other any way you like (a computer, a USB drive, email to yourself), then restore it there with its password. Your records, photos and receipts come across. Pro doesn’t: a purchase belongs to the store it was made in, so on the other phone it has to be bought again.
I forgot my backup password. Can you recover it?
No. Nobody can, including us: the password is the only way to open the file. While you still have the app, make a new backup with a new password.
I forgot my app PIN.
Tap Forgot PIN? on the lock screen and confirm with your phone’s own screen lock (your passcode, on iPhone), then set a new PIN. Nothing is lost.
My phone was lost, reset or broken. Can I get my data back?
Only from a backup file. Your records were only on that phone, encrypted with that phone’s key, so without a backup they can’t be recovered. That’s why Home reminds you once your last backup is more than 30 days old.
How do I get Pro back on a new phone?
Sign in to the same Google account on Android, or the same Apple Account on iPhone, then open the menu (☰) › Arms & Ammo Log Pro › Restore purchases. A purchase doesn’t carry across between Google Play and the App Store.
How do I cancel the yearly plan?
In the app, open the menu (☰) › Arms & Ammo Log Pro › Manage subscription, which takes you to Google Play or the App Store, whichever phone you bought it on. Nothing you’ve recorded is lost; only adding past the free limits stops.
Can I import a list I already have?
Yes. Open the menu (☰) › Import › Import from a spreadsheet. Put your list into the blank template from the spreadsheet import page and save it as a CSV file; the app shows a preview and adds only what isn’t there yet.
Does the app need the internet?
No. It has no internet permission on Android and no networking code on iPhone. Only buying Pro goes through Google Play or the App Store, which use your connection.
Why are my screenshots black?
On Android, Hide in recent apps also blocks screenshots. Turn it off in the menu (☰) › Settings › App lock.
Get in touch
Email support@armsandammolog.com. We read every message. For privacy, please don’t send serial numbers or photos of your firearms.